Procedures

Minor procedures are performed including treatment for ingrown toenails, plantar warts, skin biopsy, removal of lesions, skin cancer removal and wound suturing.

Reminders/Recalls

Box Hill Dr. Yang’s Clinic has a system for follow-up and recall of patients with abnormal test and imaging results. For this reason, it is important for us to have your current contact details. We also offer you the opportunity to be placed on our reminder system for management of routine health issues.

After hours

Should you require care outside our hours please contact the clinic on 03 9890 0973. After hours services on 03 94295677 are provided by the Medical Local locum services. (This service will be bulk billed).

Privacy - Management of your Personal Health Information

The privacy of health care services is prescribed by State Legislation in the Victorian Health Records Act 2001, and the Federal Information Privacy Act 2000. This Clinic has a Privacy Policy that is available on our website. Patients’ medical records are stored electronically for doctors’ access and supervised access for other staff. This clinic uses identified data for the purposes of medical accreditation and quality assurance. You can advise your doctor to “flag” your file as not being accessible for these purposes. For medical record transfer, you will need to fill in and sign the release medical record form.

Your responsibilities

Provision of health care involves a responsible partnership between the clinic and you. It endeavours to assist with all matters related to your health or illness. It is your responsibility to ensure that you obtain the results of tests by making follow up appointments, as well as leaving the correct contact details.

Your rights

If you have a problem we would like to hear about it.  Please feel free to talk to your doctor or receptionist.  You may prefer to write to us or use our suggestion box.  We take your concerns, suggestions and complaints seriously.

Smoking Policy

This practice has a non-smoking policy.

Telephone Access

Doctors can be contacted during normal surgery hours. If the GP is with a patient, a message will be passed to the doctor so they can return your call. Your call will always be put through to the GP in an emergency.

Suggestion and Complaints

We welcome both positive and negative comments and we will make improvements based on positive suggestions. In the case of dissatisfaction, it is appropriate to discuss with the Service provider or the Practice Manager directly. Unresolved disputes may be referred to the Victorian Health Services commissioner.

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